At Ardent Industries (Steelway Building Systems, ExSteel Building Components, Zelus Material Handling, Ventri Door Technologies and Glass Canada), we are committed to providing excellent customer service to everyone, including people with disabilities. This commitment means that we do our best to provide our goods and services to people with disabilities in a manner that respects their dignity and independence.

Steelway’s accessibility plan outlines the policies and actions that we will put in place to improve opportunities for people with disabilities.

Our Accessibility Plan can be viewed here.

Accessible Customer
Service Plans

Please click the links below to view our Accessible Customer Service Plans in PDF format.

Temporary Disruptions

We recognize that people with disabilities often rely on certain facilities or services being available at Steelway (e.g. accessible washroom; ramps; disabled parking; etc.). As part of our commitment to providing accessible customer service, we promptly notify customers whenever there is a temporary disruption – whether it is planned or unplanned – in such facilities or services. This notice includes the reason for the disruption, its anticipated duration, and any alternative facilities or services available.

In the case of an unplanned temporary disruption, a notice will be posted at no less than one conspicuous place at the physical location of the temporary disruption, as a minimum, as soon as possible.

Planned temporary disruptions are listed below. A notice prior to the disruption will also be posted in at least one conspicuous place at the physical location of the disruption.

Current Temporary Disruptions

Disruption:  No disruptions at this time

Reason for Disruption:

Anticipated Duration:

Alternative Facilities or Services: 

For more information regarding these disruptions please contact Steelway’s Facility Manager at 519.765.2244, x170 or email inquiries@steelway.com.

Accessible Customer Service Documents

Click on the links below to access Steelway’s Accessible Customer Service Documents in PDF format.

All of our Accessible Customer Service Documents are available in accessible formats upon request.

Requests for copies of the Accessible Customer Service Documents may be made in person, by telephone, in writing, delivering electronically by email, or by fax, directed to the attention of:

EHS Manager
7825 Springwater Road
Aylmer, ON, Canada N5H 2R4
Telephone: 519.765.2244, x1111
Fax: 519.773.7398
Email: inquiries@steelway.com

Feedback

We welcome your feedback about accessibility at Steelway and invite your comments or questions. You may provide your feedback in person, by telephone, in writing, or by delivering electronically by email, or otherwise to the Environmental Health & Safety Manager (EHS) or any Steelway Customer Service Representative.

Feedback may be provided to:

EHS Manager
7825 Springwater Road
Aylmer, ON, Canada N5H 2R4
Telephone: 519.765.2244, x1111
Fax: 519.773.7398
Email: inquiries@steelway.com

You are strongly encouraged to provide as much information as possible to Steelway about the event/concern, so that it can be readily identified by the Supervisor and/or Manager responsible for where the event/concern took place. Such information may include dates, times, names, contact information, a description of the event/concern, etc.

Your feedback will be reviewed and forwarded in accordance with the Steelway Feedback Process. A response will only be provided when deemed appropriate by the responsible Supervisor or Manager. Where a response is provided it will be given within a reasonable timeframe. Responses will be provided in the same format in which feedback was received whenever possible, unless the feedback requests otherwise.